GLENDALE CARE CENTER

The information listed below provides an in-depth look into the type and quality of care offered at Glendale Care Center. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

GLENDALE CARE CENTER
4704 WEST DIANA AVENUE
GLENDALE, AZ 85302
(623) 247-3949

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only

Overall Rating

Percent of Beds Occupied

49%

Number of Residents and Certified Beds

Residents: 97
Certified Beds: 196

This Facility Accepts

Medicare
Medicaid

Operational Details

Operated By For Profit - Corporation
Offers Only Resident Counseling
This Facility is Part of a Chain or Franchise

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Nearby Cities:

Phoenix | Peoria | Sun City

Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Very High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Glendale Care Center. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident Services

Resident Conditions

Percent of Service Days

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week
A second rehabilitation discipline three days/week

ADL Index Range: 11-16	3.9%
ADL Index Range: 6-10	18.1%
ADL Index Range: 0-5	11.6%
Total Percent:	33.6%

Very High Rehabilitation

Rehabilitation 500 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week

ADL Index Range: 11-16	14.3%
ADL Index Range: 6-10	9.0%
ADL Index Range: 0-5	13.8%
Total Percent:	37.1%

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week

ADL Index Range: 11-16	0.6%
ADL Index Range: 6-10	7.9%
ADL Index Range: 0-5	2.9%
Total Percent:	11.5%

Medium Rehabilitation

Rehabilitation 150 Minutes Per Week Minimum

Five days any combination of three rehabilitation disciplines

ADL Index Range: 11-16	0.8%
ADL Index Range: 6-10	2.8%
ADL Index Range: 0-5	8.8%
Total Percent:	12.4%

Special Care High

Comatose
Septicemia
Diabetes with daily injections and a change of order two or more days
Quadriplegia with ADL score greater or equal to 5
Chronic Obstructive Pulmonary Disease (COPD) and shortness of breath when lying flat
Fever with pneumonia, or vomiting, or weight loss, or feeding tube
Parenteral/IV feedings
Respiratory therapy for 7 days
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 2-5 - No Signs of depression	1.1%
Total Percent:	1.1%

Clinically Complex

Pneumonia, hemiplegia with ADL score >=5
Surgical wounds or open lesions with treatment
Burns
Chemotherapy while a resident
Oxygen therapy while a resident
IV medications or transfusions while a resident
Extensive Services, Special Care High or Special Care Low qualifier and ADL score of 0 or 1

ADL Index Range: 6-10 - No Signs of depression	0.9%
ADL Index Range: 0-1 - No Signs of depression	3.4%
Total Percent:	4.3%

Rating Details For Glendale Care Center

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per Day	Reported	Expected
Registered Nurse (RN) Hours	41 Minutes	1 Hour and 11 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours	1 Hour and 20 Minutes	44 Minutes
Certified Nursing Assistant (CNA) Hours	2 Hours and 23 Minutes	2 Hours and 30 Minutes
Total Licensed Nurse Hours	2 Hours	1 Hour and 56 Minutes
Total Nurse Hours	4 Hours and 24 Minutes	4 Hours and 26 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Arizona are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This Facility

Arizona Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season	75%	87%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination	74%	87%

Long-Term Stay Deficiencies

Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder	72%	54%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores	17%	10%
Percent of Long-Stay Residents Who Were Physically Restrained	-	3%
Percent of Long-Stay Residents Who Are More Depressed or Anxious	9%	12%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain	11%	5%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse	5%	10%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores	6%	3%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection	10%	9%
Percent of Long-Stay Residents Who Lose Too Much Weight	10%	7%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased	8%	14%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder	8%	6%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair	5%	6%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination	60%	86%
Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season	69%	85%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Have Pressure Sores	11%	11%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain	38%	28%
Percent of Short-Stay Residents Who Have Delirium	-	2%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 05/21/2010.

Degree of Harm

- Potential for Minimal Harm
- Minimal Harm or Potential for Harm
- Resident Harmed
- Immediate Jeopardy to Resident Health

Residents Affected

- Isolated
- Some Residents
- Many Residents

Deficiencies Found By Inspectors

Degree of Harm

Residents Affected

Administration

Keep Accurate and Appropriate Medical Records. Inspection Date: 02/06/2009 Correction Date: 03/23/2009
Keep Accurate and Appropriate Medical Records. Inspection Date: 05/21/2010 Correction Date: 01/01/1900

Environmental

Keep Safe, Clean and Homelike Surroundings. Inspection Date: 02/06/2009 Correction Date: 03/23/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 02/06/2009 Correction Date: 03/23/2009
Keep Temperature Levels Comfortable and Safe. Inspection Date: 05/21/2010 Correction Date: 01/01/1900

Mistreatment

1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents. Inspection Date: 01/10/2008 Correction Date: 02/24/2008
Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Inspection Date: 01/10/2008 Correction Date: 02/24/2008

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way.

Inspection Date: 05/21/2010
Correction Date: 01/01/1900

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 02/06/2009 Correction Date: 03/23/2009
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 05/21/2010 Correction Date: 01/01/1900
Make Sure That Residents Are Safe from Serious Medication Errors. Inspection Date: 05/21/2010 Correction Date: 01/01/1900

Quality Care

Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 01/10/2008 Correction Date: 02/24/2008
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 01/10/2008 Correction Date: 02/24/2008
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 02/06/2009 Correction Date: 03/23/2009
Develop/Implement Required Procedures for the Administration of Immunizations. Inspection Date: 02/06/2009 Correction Date: 03/23/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 05/21/2010 Correction Date: 01/01/1900
Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 05/21/2010 Correction Date: 01/01/1900
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 05/21/2010 Correction Date: 01/01/1900
Give Proper Treatment to Residents with Feeding Tubes to Prevent Problems (Such As Aspiration Pneumonia, Diarrhea, Vomiting, Dehydration, Metabolic Abnormalities, Nasal-Pharyngeal Ulcers) and Help Restore Eating Skills, if Possible. Inspection Date: 05/21/2010 Correction Date: 01/01/1900
Properly Care for Residents Needing Special Services, Including: Injections, Colostomy, Ureostomy, Ileostomy, Tracheostomy Care, Tracheal Suctioning, Respiratory Care, Foot Care, and Prostheses. Inspection Date: 05/21/2010 Correction Date: 01/01/1900

Resident Assessment

1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 02/06/2009 Correction Date: 03/23/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 05/21/2010 Correction Date: 01/01/1900

Resident Rights

Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 01/10/2008 Correction Date: 02/24/2008
Let the Resident Refuse Treatment or Refuse to Take Part in an Experiment. Inspection Date: 02/06/2009 Correction Date: 03/23/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 02/06/2009 Correction Date: 03/23/2009
Provide Care for Each Resident in a Way That Keeps or Builds the Resident's Quality of Life. Inspection Date: 05/21/2010 Correction Date: 01/01/1900

Enforcement

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Action Taken	Date	Amount
Civil Money Penalty (CMP)	05/21/2010	$54,900
Denial of Payment for New Admission (DPNA)	05/21/2010	-

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Glendale Care Center, as well as complaints by residents or their family in the previous three years.

Degree of Harm

- Potential for Minimal Harm
- Minimal Harm or Potential for Harm
- Resident Harmed
- Immediate Jeopardy to Resident Health

Residents Affected

- Isolated
- Some Residents
- Many Residents

Formal Complaints

Degree of Harm

Residents Affected