WESTMINSTER TOWERS

The information listed below provides an in-depth look into the type and quality of care offered at Westminster Towers. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

WESTMINSTER TOWERS
70 WEST LUCERNE CIRCLE
ORLANDO, FL 32801
(407) 841-1310

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only
Overall Rating

Percent of Beds Occupied

91%

Number of Residents and Certified Beds

  • Residents: 109
  • Certified Beds: 120

This Facility Accepts

  • Medicare
  • Medicaid

Operational Details

  • Operated By Non Profit - Church Related
  • Offers Only Resident Counseling
  • Part of a Continuing Care Retirement Community (CCRC)
  • This Facility is Part of a Chain or Franchise

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Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Very High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Westminster Towers. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident ServicesResident ConditionsPercent of Service Days

Very High Rehabilitation Plus Extensive Services

Rehabilitation 500 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
  • Tracheostomy care
  • Ventilator or respirator
  • Isolation for active infectious disease while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 11-160.6%
Total Percent:0.6%
 

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
  • A second rehabilitation discipline three days/week
ADL Index Range: 11-1614.3%
ADL Index Range: 6-105.9%
ADL Index Range: 0-519.3%
Total Percent:39.5%
 

Very High Rehabilitation

Rehabilitation 500 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-1618.9%
ADL Index Range: 6-107.3%
ADL Index Range: 0-518.6%
Total Percent:44.7%
 

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-162.3%
ADL Index Range: 6-100.3%
ADL Index Range: 0-52.4%
Total Percent:5.0%
 

Medium Rehabilitation

Rehabilitation 150 Minutes Per Week Minimum
  • Five days any combination of three rehabilitation disciplines
ADL Index Range: 11-161.9%
ADL Index Range: 6-104.6%
ADL Index Range: 0-51.9%
Total Percent:8.4%
 

Special Care Low

  • Cerebral palsy, multiple sclerosis, or Parkinson's disease with ADL score greater or equal to 5
  • Respiratory failure and oxygen therapy while a resident
  • Feeding tube where calories >= 51% or calories are in the range of 26-50% and fluid >= 501 mL)
  • Ulcers: 2 or more stage II or 1 or more stage III or IV pressure ulcers
  • Ulcers: 2 or more venous or arterial ulcers
  • Ulcers: 1 stage II pressure ulcer and 1 venous or arterial ulcer with 2 or more skin care treatments
  • Foot infection/diabetic foot ulcer/open lesions of foot with treatment
  • Radiation therapy while a resident
  • Dialysis while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 2-5
- No Signs of depression
0.2%
Total Percent:0.2%
 

Clinically Complex

  • Pneumonia, hemiplegia with ADL score >=5
  • Surgical wounds or open lesions with treatment
  • Burns
  • Chemotherapy while a resident
  • Oxygen therapy while a resident
  • IV medications or transfusions while a resident
  • Extensive Services, Special Care High or Special Care Low qualifier and ADL score of 0 or 1
ADL Index Range: 2-5
- No Signs of depression
0.4%
Total Percent:0.4%
 

Reduced Physical Function

  • Urinary and/or bowel training program
  • Passive and/or active range of motion (ROM)
  • Amputation/prosthesis training
  • Dressing or grooming training
  • Eating or swallowing training
  • Transfer training
  • Splint or brace assistance
  • Bed mobility and/or walking training
  • Communication training
ADL Index Range: 6-10
- Less restorative nursing
1.2%
Total Percent:1.2%
 

Rating Details For Westminster Towers

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per DayReportedExpected
Registered Nurse (RN) Hours34 Minutes1 Hour and 6 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours50 Minutes38 Minutes
Certified Nursing Assistant (CNA) Hours3 Hours and 1 Minutes2 Hours and 17 Minutes
Total Licensed Nurse Hours1 Hour and 23 Minutes1 Hour and 44 Minutes
Total Nurse Hours4 Hours and 25 Minutes4 Hours

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Florida are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This FacilityFlorida Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season90%87%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination90-100%86%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder3%5%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse17%9%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores6%3%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection12%11%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain2%3%
Percent of Long-Stay Residents Who Were Physically Restrained2%5%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair7%5%
Percent of Long-Stay Residents Who Are More Depressed or Anxious20%10%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores8%12%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased17%12%
Percent of Long-Stay Residents Who Lose Too Much Weight6%8%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder55%54%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination79%81%
Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season74%80%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Have Delirium4%2%
Percent of Short-Stay Residents Who Have Pressure Sores7%14%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain15%17%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 01/13/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Administration

Follow All Laws and Professional Standards.
  • Inspection Date: 01/16/2009
  • Correction Date: 03/04/2009
Keep Accurate and Appropriate Medical Records.
  • Inspection Date: 01/16/2009
  • Correction Date: 03/31/2009

Environmental

Get Rid of Garbage Properly.
  • Inspection Date: 01/16/2009
  • Correction Date: 03/04/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Inspection Date: 02/12/2010
  • Correction Date: 03/30/2010
Have a Program to Keep Infection from Spreading.
  • Inspection Date: 02/12/2010
  • Correction Date: 03/30/2010
Make Sure That a Working Call System is Available in Each Resident's Room or Bathroom and Bathing Area.
  • Inspection Date: 02/12/2010
  • Correction Date: 03/30/2010
Provide Needed Housekeeping and Maintenance.
  • Inspection Date: 01/13/2011
  • Correction Date: 02/13/2011
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Inspection Date: 01/13/2011
  • Correction Date: 02/13/2011

Nutrition and Dietary

Prepare Food That is Nutritional, Appetizing, Tasty, Attractive, Well-Cooked, and at the Right Temperature.
  • Inspection Date: 01/16/2009
  • Correction Date: 03/04/2009
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 01/16/2009
  • Correction Date: 03/04/2009
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 02/12/2010
  • Correction Date: 03/30/2010
Prepare Food That is Nutritional, Appetizing, Tasty, Attractive, Well-Cooked, and at the Right Temperature.
  • Inspection Date: 01/13/2011
  • Correction Date: 02/13/2011
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 01/13/2011
  • Correction Date: 02/13/2011

Pharmacy Service

Make Sure That Residents Are Safe from Serious Medication Errors.
  • Inspection Date: 02/12/2010
  • Correction Date: 03/30/2010
Properly Mark Drugs and Other Similar Products.
  • Inspection Date: 02/12/2010
  • Correction Date: 03/30/2010
Properly Mark Drugs and Other Similar Products.
  • Inspection Date: 01/13/2011
  • Correction Date: 02/13/2011

Quality Care

Give Professional Services That Follow Each Resident's Written Care Plan.
  • Inspection Date: 01/16/2009
  • Correction Date: 03/04/2009
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary.
  • Inspection Date: 01/16/2009
  • Correction Date: 03/31/2009
Develop/Implement Required Procedures for the Administration of Immunizations.
  • Inspection Date: 01/16/2009
  • Correction Date: 03/04/2009
Give Professional Services That Meet a Professional Standard of Quality.
  • Inspection Date: 02/12/2010
  • Correction Date: 03/30/2010
Give Professional Services That Follow Each Resident's Written Care Plan.
  • Inspection Date: 02/12/2010
  • Correction Date: 03/30/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 02/12/2010
  • Correction Date: 03/30/2010
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene.
  • Inspection Date: 02/12/2010
  • Correction Date: 03/30/2010

Resident Assessment

Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations.
  • Inspection Date: 01/16/2009
  • Correction Date: 03/04/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Inspection Date: 01/16/2009
  • Correction Date: 03/04/2009
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan.
  • Inspection Date: 01/16/2009
  • Correction Date: 03/04/2009
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan.
  • Inspection Date: 01/13/2011
  • Correction Date: 02/13/2011

Resident Rights

Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help.
  • Inspection Date: 01/16/2009
  • Correction Date: 03/04/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Inspection Date: 01/16/2009
  • Correction Date: 03/04/2009
Try to Resolve Each Resident's Complaints Quickly.
  • Inspection Date: 02/12/2010
  • Correction Date: 03/30/2010
Make Sure Each Resident Has the Right to Choose Activities, Schedules and Health Care According to His or Her Interests, Assessment, and Plan of Care.
  • Inspection Date: 02/12/2010
  • Correction Date: 03/30/2010

Enforcement

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Action TakenDateAmount
Civil Money Penalty (CMP)01/16/2009$7,400

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Westminster Towers, as well as complaints by residents or their family in the previous three years.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Formal ComplaintsDegree of HarmResidents Affected

Mistreatment

1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents.
  • Complaint Filed: 05/07/2008
  • Correction Date: 06/17/2008
Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property.
  • Complaint Filed: 05/07/2008
  • Correction Date: 06/17/2008

Fire Safety

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Westminster Towers had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 01/13/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Building Service Equipment

Properly Constructed Linen or Trash Chutes.
  • Inspection Date: 01/12/2009
  • Correction Date: 02/23/2009
Properly Constructed Linen or Trash Chutes.
  • Inspection Date: 01/13/2011
  • Correction Date: 02/16/2011

Electrical

Properly Installed Electrical Wiring and Equipment.
  • Inspection Date: 01/12/2009
  • Correction Date: 02/23/2009
Properly Installed Electrical Wiring and Equipment.
  • Inspection Date: 02/09/2010
  • Correction Date: 03/17/2010
Properly Installed Electrical Wiring and Equipment.
  • Inspection Date: 01/13/2011
  • Correction Date: 02/16/2011

Emergency Plans and Fire Drills

Record of Quarterly Fire Drills for Each Shift Under Varying Conditions.
  • Inspection Date: 01/13/2011
  • Correction Date: 02/16/2011

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas.
  • Inspection Date: 01/12/2009
  • Correction Date: 02/23/2009
Proper Medical Gas Storage and Administration Areas.
  • Inspection Date: 01/13/2011
  • Correction Date: 02/16/2011

Smoke Compartmentation and Control

Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour.
  • Inspection Date: 02/09/2010
  • Correction Date: 03/17/2010
Source: Medicare Nursing Home Compare; Agency for Health Care Administration of Florida - Retrieved 2011