COUNTRY VIEW MANOR

The information listed below provides an in-depth look into the type and quality of care offered at Country View Manor. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

COUNTRY VIEW MANOR
2901 WEST CENTER STREET
PROVO, UT 84601
(801) 373-5079

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only
Overall Rating

Percent of Beds Occupied

68%

Number of Residents and Certified Beds

  • Residents: 34
  • Certified Beds: 50

This Facility Accepts

  • Medicare
  • Medicaid

Operational Details

  • Operated By For Profit - Corporation
  • Offers Only Resident Counseling
  • This Facility is Part of a Chain or Franchise

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Nearby Cities:

Orem | Springville | Pleasant Grove

Resident Services

The information below lists services this facility has provided for residents from October through October 2010. During this period, the most common type of service provided was "High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Country View Manor. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident ServicesResident ConditionsPercent of Service Days

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-16100.0%
Total Percent:100.0%
 

Rating Details For Country View Manor

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per DayReportedExpected
Registered Nurse (RN) Hours43 Minutes1 Hour
Licensed Practical/Vocational Nurse (LPN/LVN) Hours23 Minutes38 Minutes
Certified Nursing Assistant (CNA) Hours2 Hours and 2 Minutes2 Hours and 29 Minutes
Total Licensed Nurse Hours1 Hour and 6 Minutes1 Hour and 38 Minutes
Total Nurse Hours3 Hours and 7 Minutes4 Hours and 7 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Utah are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This FacilityUtah Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season90-100%92%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination90-100%91%

Long-Term Stay Deficiencies

Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores3%5%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores11%9%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder44%50%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased-15%
Percent of Long-Stay Residents Who Are More Depressed or Anxious29%22%
Percent of Long-Stay Residents Who Were Physically Restrained-5%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection7%9%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse7%13%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder1%6%
Percent of Long-Stay Residents Who Lose Too Much Weight5%6%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair7%4%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain17%9%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season90-100%90%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 02/03/2010.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Administration

Give or Get Lab Tests to Meet the Needs of Residents.
  • Inspection Date: 08/16/2007
  • Correction Date: 10/01/2007
Keep Complete, Dated Lab Records in the Resident's File.
  • Inspection Date: 08/16/2007
  • Correction Date: 10/01/2007
Get Proof That a Nurse Aide Has the Training and Skills That the State Requires.
  • Inspection Date: 11/06/2008
  • Correction Date: 12/02/2008
Keep Accurate and Appropriate Medical Records.
  • Inspection Date: 02/03/2010
  • Correction Date: 03/01/2010

Environmental

Provide Bedrooms That Don't Allow Residents to See Each Other when Privacy is Needed.
  • Inspection Date: 11/06/2008
  • Correction Date: 12/02/2008
Keep Safe, Clean and Homelike Surroundings.
  • Inspection Date: 02/03/2010
  • Correction Date: 03/01/2010
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Inspection Date: 02/03/2010
  • Correction Date: 03/15/2010

Mistreatment

1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents.
  • Inspection Date: 02/03/2010
  • Correction Date: 03/01/2010

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 08/16/2007
  • Correction Date: 10/01/2007

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Inspection Date: 08/16/2007
  • Correction Date: 10/01/2007
Properly Mark Drugs and Other Similar Products.
  • Inspection Date: 08/16/2007
  • Correction Date: 10/01/2007
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Inspection Date: 11/06/2008
  • Correction Date: 12/02/2008
Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%.
  • Inspection Date: 02/03/2010
  • Correction Date: 03/01/2010

Quality Care

Provide Activities to Meet the Needs of Each Resident.
  • Inspection Date: 02/03/2010
  • Correction Date: 03/15/2010

Resident Assessment

Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them.
  • Inspection Date: 08/16/2007
  • Correction Date: 10/01/2007
Keep Assessments Completed in the Preceding 15 Months in the Resident's Active Record.
  • Inspection Date: 11/06/2008
  • Correction Date: 12/02/2008
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan.
  • Inspection Date: 02/03/2010
  • Correction Date: 03/01/2010

Resident Rights

Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home.
  • Inspection Date: 11/06/2008
  • Correction Date: 12/02/2008
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Inspection Date: 11/06/2008
  • Correction Date: 12/02/2008

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Country View Manor, as well as complaints by residents or their family in the previous three years.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Formal ComplaintsDegree of HarmResidents Affected

Administration

Keep Accurate and Appropriate Medical Records.
  • Complaint Filed: 10/01/2008
  • Correction Date: 11/16/2008

Mistreatment

1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents.
  • Complaint Filed: 04/08/2008
  • Correction Date: 05/15/2008

Resident Assessment

1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan.
  • Complaint Filed: 10/01/2008
  • Correction Date: 11/16/2008

Fire Safety

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Country View Manor had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 02/10/2010.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order.
  • Inspection Date: 08/27/2007
  • Correction Date: 10/27/2007
Automatic Sprinkler Systems That Have Been Maintained in Working Order.
  • Inspection Date: 02/10/2010
  • Correction Date: 03/01/2010

Building Construction

Approved Construction Type or Materials.
  • Inspection Date: 02/10/2010
  • Correction Date: 03/01/2010

Building Service Equipment

Heating and Ventilation Systems That Have Been Properly Installed According to the Manufacturer's Instructions.
  • Inspection Date: 08/27/2007
  • Correction Date: 10/27/2007
Heating and Ventilation Systems That Have Been Properly Installed According to the Manufacturer's Instructions.
  • Inspection Date: 11/24/2008
  • Correction Date: 01/01/2009
Heating and Ventilation Systems That Have Been Properly Installed According to the Manufacturer's Instructions.
  • Inspection Date: 02/10/2010
  • Correction Date: 04/01/2010

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke.
  • Inspection Date: 02/10/2010
  • Correction Date: 03/01/2010

Electrical

Weekly Inspections and Monthly Testing of Generators.
  • Inspection Date: 08/27/2007
  • Correction Date: 10/27/2007
Properly Installed Electrical Wiring and Equipment.
  • Inspection Date: 11/24/2008
  • Correction Date: 01/01/2009
Properly Installed Electrical Wiring and Equipment.
  • Inspection Date: 02/10/2010
  • Correction Date: 03/05/2010

Emergency Plans and Fire Drills

Record of Quarterly Fire Drills for Each Shift Under Varying Conditions.
  • Inspection Date: 08/27/2007
  • Correction Date: 10/27/2007

Exits and Egress

Exits That Are Accessible at All Times.
  • Inspection Date: 08/27/2007
  • Correction Date: 10/27/2007
Exits That Are Accessible at All Times.
  • Inspection Date: 11/24/2008
  • Correction Date: 01/01/2009

Hazardous Area

Properly Installed Hallway Dispensers for Alcohol-Based Hand Rub.
  • Inspection Date: 11/24/2008
  • Correction Date: 01/01/2009
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System.
  • Inspection Date: 02/10/2010
  • Correction Date: 03/01/2010

Illumination and Emergency Power

Emergency Lighting That Can Last at Least 1 1/2 Hours.
  • Inspection Date: 11/24/2008
  • Correction Date: 01/01/2009

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas.
  • Inspection Date: 08/27/2007
  • Correction Date: 10/27/2007

Miscellaneous

Fire Safety Features Required by Current Fire Safety Codes.
  • Inspection Date: 02/10/2010
  • Correction Date: 03/01/2010

Smoking Regulations

Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed.
  • Inspection Date: 02/10/2010
  • Correction Date: 03/01/2010
Source: Medicare Nursing Home Compare; Dept of Health of Utah - Bureau of Medicare/Medicaid Program-Certification and Resident Assessment - Retrieved 2011