DESERT HAVEN CARE CENTER

The information listed below provides an in-depth look into the type and quality of care offered at Desert Haven Care Center. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

DESERT HAVEN CARE CENTER
2645 EAST THOMAS ROAD
PHOENIX, AZ 85016
(602) 956-8000

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only

Overall Rating

Percent of Beds Occupied

70%

Number of Residents and Certified Beds

Residents: 81
Certified Beds: 115

This Facility Accepts

Medicare
Medicaid

Operational Details

Operated By For Profit - Corporation
Offers Only Resident Counseling
This Facility is Not Part of a Chain or Franchise

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Nearby Cities:

Scottsdale | Glendale | Tempe

Rating Details For Desert Haven Care Center

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per Day	Reported	Expected
Registered Nurse (RN) Hours	22 Minutes	42 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours	32 Minutes	31 Minutes
Certified Nursing Assistant (CNA) Hours	57 Minutes	2 Hours
Total Licensed Nurse Hours	54 Minutes	1 Hour and 13 Minutes
Total Nurse Hours	1 Hour and 51 Minutes	3 Hours and 14 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Arizona are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This Facility

Arizona Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season	90-100%	87%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination	90-100%	87%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Who Had a Urinary Tract Infection	2%	9%
Percent of Long-Stay Residents Who Are More Depressed or Anxious	12%	12%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores	6%	10%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse	12%	10%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores	1%	3%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased	17%	14%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder	37%	54%
Percent of Long-Stay Residents Who Were Physically Restrained	3%	3%
Percent of Long-Stay Residents Who Lose Too Much Weight	3%	7%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder	2%	6%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair	1%	6%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain	4%	5%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 04/29/2011.

Degree of Harm

- Potential for Minimal Harm
- Minimal Harm or Potential for Harm
- Resident Harmed
- Immediate Jeopardy to Resident Health

Residents Affected

- Isolated
- Some Residents
- Many Residents

Deficiencies Found By Inspectors

Degree of Harm

Residents Affected

Administration

Give or Get Lab Tests to Meet the Needs of Residents. Inspection Date: 05/22/2009 Correction Date: 07/23/2009
Quickly Tell the Resident's Doctor the Results of Lab Tests. Inspection Date: 05/22/2009 Correction Date: 07/23/2009
Keep Accurate and Appropriate Medical Records. Inspection Date: 05/22/2009 Correction Date: 07/23/2009
Get Services Outside the Nursing Home That Meet Professional Standards. Inspection Date: 01/28/2010 Correction Date: 03/23/2010
Keep Accurate and Appropriate Medical Records. Inspection Date: 01/28/2010 Correction Date: 02/26/2010
Have a Detailed, Written Plan for Disasters and Emergencies. Inspection Date: 01/28/2010 Correction Date: 03/23/2010
Train All Employees on What to Do in an Emergency. Inspection Date: 01/28/2010 Correction Date: 02/26/2010
1) Review the Work of Each Nurse Aide Every Year; or 2) Give Regular Training for the Nurse Aides. Inspection Date: 04/29/2011 Correction Date: 01/01/1900

Environmental

Have a Program to Keep Infection from Spreading. Inspection Date: 05/22/2009 Correction Date: 07/23/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 01/28/2010 Correction Date: 02/26/2010
Have a Program to Keep Infection from Spreading. Inspection Date: 01/28/2010 Correction Date: 02/26/2010
Have Enough Backup Water Supply for Important Areas of the Nursing Home. Inspection Date: 01/28/2010 Correction Date: 03/23/2010
Provide Needed Housekeeping and Maintenance. Inspection Date: 04/29/2011 Correction Date: 01/01/1900
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 04/29/2011 Correction Date: 01/01/1900
Have Enough Outside Airflow. Inspection Date: 04/29/2011 Correction Date: 01/01/1900

Mistreatment

1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents.

Inspection Date: 04/29/2011
Correction Date: 01/01/1900

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 05/22/2009 Correction Date: 07/23/2009
Make Sure That Residents Are Well Nourished. Inspection Date: 01/28/2010 Correction Date: 03/23/2010
Make Sure That the Attending Doctor Orders Special Diets. Inspection Date: 01/28/2010 Correction Date: 03/23/2010
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 01/28/2010 Correction Date: 03/23/2010

Pharmacy Service

Make Sure That Residents Are Safe from Serious Medication Errors. Inspection Date: 05/22/2009 Correction Date: 07/23/2009
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 01/28/2010 Correction Date: 03/23/2010
Properly Mark Drugs and Other Similar Products. Inspection Date: 01/28/2010 Correction Date: 03/23/2010
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 04/29/2011 Correction Date: 01/01/1900
Properly Mark Drugs and Other Similar Products. Inspection Date: 04/29/2011 Correction Date: 01/01/1900

Quality Care

Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 05/22/2009 Correction Date: 07/23/2009
Properly Care for Residents Needing Special Services, Including: Injections, Colostomy, Ureostomy, Ileostomy, Tracheostomy Care, Tracheal Suctioning, Respiratory Care, Foot Care, and Prostheses. Inspection Date: 05/22/2009 Correction Date: 07/23/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 01/28/2010 Correction Date: 03/23/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 01/28/2010 Correction Date: 03/23/2010
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 04/29/2011 Correction Date: 01/01/1900

Resident Assessment

Get Doctor Orders for the Resident's Immediate Care when Admitted. Inspection Date: 05/22/2009 Correction Date: 07/23/2009
Check and Update (If Needed) Each Resident's Assessment Every 3 Months. Inspection Date: 01/28/2010 Correction Date: 02/26/2010
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 01/28/2010 Correction Date: 03/23/2010
Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Inspection Date: 04/29/2011 Correction Date: 01/01/1900
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 04/29/2011 Correction Date: 01/01/1900

Resident Rights

Let the Resident Refuse Treatment or Refuse to Take Part in an Experiment. Inspection Date: 05/22/2009 Correction Date: 07/23/2009
Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 01/28/2010 Correction Date: 03/23/2010
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 01/28/2010 Correction Date: 03/23/2010
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 01/28/2010 Correction Date: 03/23/2010
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Inspection Date: 04/29/2011 Correction Date: 01/01/1900
Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home. Inspection Date: 04/29/2011 Correction Date: 01/01/1900
Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 04/29/2011 Correction Date: 01/01/1900
Allow Residents to Easily See the Results of the Nursing Home's Most Recent Survey. Inspection Date: 04/29/2011 Correction Date: 01/01/1900
Send and Promptly Deliver Unopened Mail to Residents. Inspection Date: 04/29/2011 Correction Date: 01/01/1900
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 04/29/2011 Correction Date: 01/01/1900

Enforcement

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Action Taken	Date	Amount
Denial of Payment for New Admission (DPNA)	04/29/2011	-

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Desert Haven Care Center, as well as complaints by residents or their family in the previous three years.

Degree of Harm

- Potential for Minimal Harm
- Minimal Harm or Potential for Harm
- Resident Harmed
- Immediate Jeopardy to Resident Health

Residents Affected

- Isolated
- Some Residents
- Many Residents

Formal Complaints

Degree of Harm

Residents Affected