HIGHLAND MANOR HEALTH & REHAB

The information listed below provides an in-depth look into the type and quality of care offered at Highland Manor Health & Rehab. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

HIGHLAND MANOR HEALTH & REHAB
4635 NORTH 14TH STREET
PHOENIX, AZ 85014
(602) 264-9039

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only

Overall Rating

Percent of Beds Occupied

76%

Number of Residents and Certified Beds

Residents: 81
Certified Beds: 107

This Facility Accepts

Medicare
Medicaid

Operational Details

Operated By For Profit - Corporation
Offers Only Resident Counseling
This Facility is Not Part of a Chain or Franchise

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Nearby Cities:

Scottsdale | Glendale | Tempe

Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Highland Manor Health & Rehab. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident Services

Resident Conditions

Percent of Service Days

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week
A second rehabilitation discipline three days/week

ADL Index Range: 11-16	10.4%
ADL Index Range: 6-10	27.2%
ADL Index Range: 0-5	8.7%
Total Percent:	46.3%

Very High Rehabilitation

Rehabilitation 500 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week

ADL Index Range: 11-16	16.2%
ADL Index Range: 6-10	8.7%
ADL Index Range: 0-5	6.8%
Total Percent:	31.8%

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week

ADL Index Range: 6-10	0.5%
ADL Index Range: 0-5	2.7%
Total Percent:	3.2%

Medium Rehabilitation

Rehabilitation 150 Minutes Per Week Minimum

Five days any combination of three rehabilitation disciplines

ADL Index Range: 6-10	1.7%
ADL Index Range: 0-5	4.8%
Total Percent:	6.5%

Special Care Low

Cerebral palsy, multiple sclerosis, or Parkinson's disease with ADL score greater or equal to 5
Respiratory failure and oxygen therapy while a resident
Feeding tube where calories >= 51% or calories are in the range of 26-50% and fluid >= 501 mL)
Ulcers: 2 or more stage II or 1 or more stage III or IV pressure ulcers
Ulcers: 2 or more venous or arterial ulcers
Ulcers: 1 stage II pressure ulcer and 1 venous or arterial ulcer with 2 or more skin care treatments
Foot infection/diabetic foot ulcer/open lesions of foot with treatment
Radiation therapy while a resident
Dialysis while a resident
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 6-10 - No Signs of depression	0.7%
ADL Index Range: 2-5 - No Signs of depression	3.6%
Total Percent:	4.3%

Clinically Complex

Pneumonia, hemiplegia with ADL score >=5
Surgical wounds or open lesions with treatment
Burns
Chemotherapy while a resident
Oxygen therapy while a resident
IV medications or transfusions while a resident
Extensive Services, Special Care High or Special Care Low qualifier and ADL score of 0 or 1

ADL Index Range: 15-16 - Signs of depression	0.2%
ADL Index Range: 2-5 - No Signs of depression	7.0%
ADL Index Range: 0-1 - No Signs of depression	0.5%
Total Percent:	7.7%

Reduced Physical Function

Urinary and/or bowel training program
Passive and/or active range of motion (ROM)
Amputation/prosthesis training
Dressing or grooming training
Eating or swallowing training
Transfer training
Splint or brace assistance
Bed mobility and/or walking training
Communication training

ADL Index Range: 6-10 - Less restorative nursing	0.2%
Total Percent:	0.2%

Rating Details For Highland Manor Health & Rehab

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per Day	Reported	Expected
Registered Nurse (RN) Hours	49 Minutes	1 Hour and 15 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours	56 Minutes	41 Minutes
Certified Nursing Assistant (CNA) Hours	1 Hour and 47 Minutes	2 Hours and 23 Minutes
Total Licensed Nurse Hours	1 Hour and 46 Minutes	1 Hour and 55 Minutes
Total Nurse Hours	3 Hours and 33 Minutes	4 Hours and 18 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Arizona are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This Facility

Arizona Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season	75%	87%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination	81%	87%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair	1%	6%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder	8%	6%
Percent of Long-Stay Residents Who Lose Too Much Weight	8%	7%
Percent of Long-Stay Residents Who Were Physically Restrained	3%	3%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased	7%	14%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder	66%	54%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores	16%	10%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores	-	3%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection	13%	9%
Percent of Long-Stay Residents Who Are More Depressed or Anxious	10%	12%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse	11%	10%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain	10%	5%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season	86%	85%
Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination	87%	86%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Have Delirium	-	2%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain	46%	28%
Percent of Short-Stay Residents Who Have Pressure Sores	13%	11%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 06/07/2010.

Degree of Harm

- Potential for Minimal Harm
- Minimal Harm or Potential for Harm
- Resident Harmed
- Immediate Jeopardy to Resident Health

Residents Affected

- Isolated
- Some Residents
- Many Residents

Deficiencies Found By Inspectors

Degree of Harm

Residents Affected

Administration

Quickly Tell the Resident's Doctor the Results of Lab Tests. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Keep Complete, Dated Lab Records in the Resident's File. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Quickly Tell the Resident's Doctor the Results of X-Rays and Other Tests. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Keep Signed and Dated Reports of X-Rays and Other Tests. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Keep Accurate and Appropriate Medical Records. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Give or Get Lab Tests to Meet the Needs of Residents. Inspection Date: 02/13/2009 Correction Date: 03/23/2009
Keep Accurate and Appropriate Medical Records. Inspection Date: 02/13/2009 Correction Date: 03/23/2009
Train All Employees on What to Do in an Emergency. Inspection Date: 06/07/2010 Correction Date: 07/07/2010

Environmental

Provide Needed Housekeeping and Maintenance. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Have a Program to Keep Infection from Spreading. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Keep Safe, Clean and Homelike Surroundings. Inspection Date: 02/13/2009 Correction Date: 03/23/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 02/13/2009 Correction Date: 03/23/2009

Nutrition and Dietary

1) Provide 3 Meals Daily at Regular Times; or 2) Serve Breakfast Within 14 Hours After Dinner; or 3) Offer a Snack at Bedtime Each Day. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 02/13/2009 Correction Date: 03/23/2009
Make Sure That Residents Are Well Nourished. Inspection Date: 06/07/2010 Correction Date: 07/07/2010

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Properly Mark Drugs and Other Similar Products. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Properly Mark Drugs and Other Similar Products. Inspection Date: 02/13/2009 Correction Date: 03/23/2009

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Properly Care for Residents Needing Special Services, Including: Injections, Colostomy, Ureostomy, Ileostomy, Tracheostomy Care, Tracheal Suctioning, Respiratory Care, Foot Care, and Prostheses. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 02/13/2009 Correction Date: 03/23/2009
Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 02/13/2009 Correction Date: 03/23/2009
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 02/13/2009 Correction Date: 03/23/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 06/07/2010 Correction Date: 07/07/2010

Resident Assessment

Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Get Doctor Orders for the Resident's Immediate Care when Admitted. Inspection Date: 02/13/2009 Correction Date: 03/23/2009
Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Inspection Date: 02/13/2009 Correction Date: 03/23/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 02/13/2009 Correction Date: 03/23/2009

Resident Rights

Allow Residents to Easily See the Results of the Nursing Home's Most Recent Survey. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Have a Private Telephone Available for Use. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 03/14/2008 Correction Date: 05/02/2008
Provide Enough Notice Before Discharging or Transferring a Resident. Inspection Date: 02/13/2009 Correction Date: 03/23/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 02/13/2009 Correction Date: 03/23/2009

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Highland Manor Health & Rehab, as well as complaints by residents or their family in the previous three years.

Degree of Harm

- Potential for Minimal Harm
- Minimal Harm or Potential for Harm
- Resident Harmed
- Immediate Jeopardy to Resident Health

Residents Affected

- Isolated
- Some Residents
- Many Residents

Formal Complaints

Degree of Harm

Residents Affected